Southside Danish Return & Refund Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

 

You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

 

Return of faulty products

If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:

• has a problem that would have stopped you buying it had you known about it;

• is unsafe;

• is significantly different from the description of the product; or

• doesn’t do what we said it would do,

but does not include damage caused by misuse or returns simply due to change of mind.

If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

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If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.

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Proof of purchase

Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase

 

Returning a product to Southside Danish

If your purchase was made at our Wren Road Store or online, please make contact before returning the item.

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Damaged or incorrect product delivered

If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.